Last Updated: June 26, 2026 | Branded Bands — Fort Worth, Texas

These Terms and Conditions ("Terms") govern your purchase from Branded Bands ("we," "us," or "our"), a veteran-owned business operating at brandedbands.com. By placing an order, you agree to these Terms in full. Please read them carefully — we've written them in plain English because we'd rather you understand what you're getting than hide behind legalese.

1. The Branded Bands Promise

We stand behind every ring we sell. Our goal is simple: you get the right ring, it lasts a lifetime, and if something goes wrong, we make it right. The policies below are designed to protect you as a customer while keeping our business sustainable so we can keep serving you.

2. Lifetime Warranty — Cracking & Breaking

Every ring purchased from Branded Bands is covered by a lifetime warranty against cracking or breaking under normal wear conditions.

What's covered:

  • Structural cracking of the ring band
  • The ring breaking or fracturing under normal daily wear
  • Manufacturing defects that cause structural failure

What's not covered:

  • Cosmetic scratches, surface marks, or finish wear (note: tungsten carbide is virtually scratch-proof under normal conditions)
  • Damage caused by intentional abuse, deliberate force, or use as a tool
  • Damage caused by chemical exposure (bleach, solvents, acids)
  • Lost or stolen rings (see Section 3 — Lost Ring Replacement Program)
  • Rings that have been altered, engraved after purchase, or modified by a third party

How to claim: Contact us at support@brandedbands.com with your order number and a photo of the damaged ring. We will ship a replacement of the same style and size at no charge. You are responsible for return shipping of the damaged ring if we request it. We reserve the right to inspect the returned ring before issuing a replacement.

Warranty replacements are fulfilled with the same or nearest equivalent style if the original is discontinued. The warranty is non-transferable and applies to the original purchaser only.

3. Lost Ring Replacement Program

We know life happens. Tools get lost on job sites. Rings come off at the gym. The ocean takes things. That's why every Branded Bands customer is enrolled in our Lost Ring Replacement Program at no additional cost.

What you get:

  • 3 free lifetime replacements in the event of a lost or stolen ring
  • Replacements are for the same style and size as the original order
  • Customer pays shipping only ($6.99 flat rate domestic)

Program rules:

  • Replacements are limited to 3 per customer, per lifetime, regardless of the number of rings purchased
  • One replacement per incident — you may not claim multiple lost rings in a single request
  • Replacement requests must be submitted via email at support@brandedbands.com with your original order number
  • We reserve the right to request reasonable verification of identity before processing a replacement
  • The Lost Ring Replacement Program applies to the original purchaser only and is non-transferable
  • Replacements under this program do not reset the program counter — each claim counts toward your 3-replacement allotment
  • If the original style is discontinued, we will offer the closest available equivalent or a store credit of equal value
  • We reserve the right to limit abuse of this program. Requests that appear fraudulent or involve the same ring being "lost" repeatedly within a short time period may be declined at our discretion

Note: Lifetime warranty replacements (Section 2) do NOT count against your Lost Ring Replacement allotment. These are two separate programs.

4. Size Exchange Policy — 30-Day Free Resizing

Getting the right fit matters. If you order the wrong size, we'll fix it — no hassle, no penalty.

What you get:

  • One free size exchange within 30 days of delivery if the ring doesn't fit
  • This exchange does NOT count against your Lost Ring Replacement allotment
  • We'll ship the correct size at no charge once we receive the original
  • Customer is responsible for return shipping of the original ring

Requirements:

  • Ring must be returned in unworn or lightly worn condition, free of damage
  • Request must be made within 30 days of the delivery date shown on your tracking
  • Contact support@brandedbands.com with your order number and the size you need
  • Engraved rings are not eligible for size exchange (see Section 7)

After the 30-day window, size exchanges may still be available at our discretion for a processing fee of $19.99 plus shipping, subject to stock availability.

5. Returns & Refunds

We want you to love your ring. If you're not satisfied for any reason, here's how returns work:

Standard return window: 30 days from delivery

  • Ring must be in original, unworn or lightly worn condition with no damage
  • Contact support@brandedbands.com to initiate a return
  • Once we receive and inspect the ring, we'll issue a full refund to your original payment method within 5–7 business days
  • Original shipping charges are non-refundable
  • Customer is responsible for return shipping costs

Non-returnable items:

  • Engraved rings (personalized items cannot be resold)
  • Rings showing significant wear, damage, or alteration
  • Rings returned after 30 days without prior written approval from us

We reserve the right to refuse a return or issue a partial refund if a ring is returned in damaged or unsellable condition.

6. Shipping & Delivery

  • Free standard shipping on all US orders
  • Every ring is made to order — orders ship within 7 business days of placement
  • Standard delivery: 3–7 business days after shipment
  • Expedited shipping is available at checkout for an additional fee (applies to transit time after shipment; production time remains up to 7 business days)
  • We are not responsible for delays caused by carriers, weather events, or circumstances outside our control
  • International shipping is available on select orders; duties, taxes, and customs fees are the buyer's responsibility
  • We are not responsible for packages marked as delivered by the carrier. If your package shows delivered but was not received, contact us and we'll work with you to investigate — we'll do our best to make it right, but we cannot guarantee replacement for carrier-confirmed deliveries

7. Engraved & Personalized Rings

Rings with custom engraving are final sale. They cannot be returned, exchanged for a different size, or refunded once engraving has been applied. Please verify your ring size carefully before ordering an engraved ring.

Engraving adds additional production time. Engraved rings are still covered by the Lifetime Warranty (Section 2) against cracking or breaking, and are still eligible for the Lost Ring Replacement Program (Section 3).

8. Order Cancellations

Orders may be cancelled for a full refund if the request is made before production begins. Because every ring is made to order, cancellation windows may be limited. Once an order has shipped, it cannot be cancelled — you'll need to initiate a return after delivery.

To cancel an order, email support@brandedbands.com as soon as possible with your order number.

9. Product Descriptions & Accuracy

We make every effort to display our products accurately. However:

  • Colors may appear slightly different on different screens and devices
  • Natural materials (wood, antler, shell, stone inlays) are unique — each ring will vary slightly in pattern and grain
  • Ring weights and dimensions are approximate
  • We reserve the right to substitute discontinued styles with the nearest available equivalent for warranty and replacement fulfillment

10. Limitation of Liability

To the maximum extent permitted by applicable law, Branded Bands' liability for any claim arising from a purchase shall not exceed the original purchase price of the product in question. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.

Our rings are made from tungsten carbide, titanium, and related metals. While these materials are extremely durable, no ring is indestructible. We are not liable for injuries or property damage resulting from ring failure caused by misuse, extreme force, or circumstances outside normal wear.

11. Medical Advisory

Tungsten carbide and titanium rings can be safely removed by medical professionals in emergency situations using standard ring-cutting equipment. If you work in a field with high ring-avulsion risk (heavy machinery, electrical work, etc.), please consult with a safety professional about ring-wearing practices appropriate for your situation. Branded Bands is not liable for injuries related to ring-wearing decisions.

12. Intellectual Property

All content on brandedbands.com — including brand name, logo, product names, images, copy, and design — is the property of Branded Bands and may not be used, copied, or reproduced without written permission.

13. Privacy

We collect only the information necessary to process and fulfill your order. We do not sell your personal data to third parties. Payment information is processed securely through Shopify's PCI-compliant payment infrastructure — we never store your full credit card details. For full details, see our Privacy Policy.

14. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes arising from a purchase on brandedbands.com shall be resolved in the courts of Tarrant County, Texas, or through binding arbitration at our election.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website or placement of an order after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

For warranty claims, replacement requests, size exchanges, returns, or any other questions:

  • Email: support@brandedbands.com
  • Response time: We aim to respond within 1 business day
  • Hours: Monday–Friday, 9AM–5PM CT

We're a small, veteran-owned business and we take every customer interaction seriously. If something isn't right, reach out — we'll make it right.